Privacy Policy

Fiona Goodall • May 26, 2025

This Privacy Policy explains how Making Connections Toowoomba collects, uses, discloses, and protects your personal information when you use our website at www.makingconnectionstoowoomba.com.au.

We are committed to safeguarding your privacy and complying with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).



1. What Personal Information We Collect

We may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Background information about our clients (if you choose to share it)
  • NDIS or funding information (if you choose to share it)
  • Details about services you enquire about or participate in
  • Feedback, comments, or communications
  • Any other information you voluntarily provide (e.g. via forms, emails, or phone)

We may also collect non-identifiable data such as browser type, IP address, and usage statistics.



2. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an enquiry or intake form via our website
  • Contact us by phone or email
  • Sign up for programs, events, or services
  • Join our mailing list or respond to a survey
  • Engage with us on social media

Our website may also use cookies and analytics tools to gather basic visitor data.



3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide you with our services, programs, and supports
  • Communicate with you regarding bookings, enquiries, or updates
  • Manage billing, invoicing, and funding processes (including NDIS-related information)
  • Improve our services and understand community needs
  • Share program information, newsletters, or updates you (you can opt out at any time)



4. Disclosure of Personal Information

We only disclose your information:

  • To team members or contractors involved in delivering our services (on a need-to-know basis and according to our MCT Team Confidentiality Policy)
  • To third-party service providers such as payment processors or email platforms
  • Where you have consented
  • When required or authorised by law

We do not sell or rent your personal information to anyone.



5. Data Storage and Security

We take all reasonable steps to protect your personal information. This includes:

  • Secure digital storage with password protection and encryption
  • Limiting access to authorised personnel only
  • Regularly reviewing our security practices

Please note that no method of electronic transmission is 100% secure, but we do our best to maintain a safe digital environment.



6. Access and Correction

You have the right to request access to your personal information or request corrections if it is inaccurate or out of date.

To do so, please contact us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe, typically within 30 days.



7. Cookies and Analytics

Our website may use cookies to improve functionality and gather visitor statistics through tools like Google Analytics.

You can manage or disable cookies via your browser settings.



8. Third-Party Services and Links

Our site may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those third-party sites.

We also use third-party platforms such as (but not limited to):

  • Mailchimp – for newsletters and email communication
  • Xero – for invoicing and payment processing
  • Google Analytics – for web performance and traffic data

Where these services operate outside Australia, we take steps to ensure your data is handled in accordance with Australian privacy standards.



9. Complaints and Enquiries

If you have any questions about this Privacy Policy, or believe we have breached your privacy, please contact us directly. We take all concerns seriously and aim to resolve them promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.



10. Contact Us

Making Connections Toowoomba
Website:
www.makingconnectionstoowoomba.com.au
Email: fiona@makingconnectionstoowoomba.com.au
Phone:
0492 954 085



11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date listed at the top.

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